Terms & Conditions

 

MANDATORY DRESS REQUIREMENTS

Personal Protective Equipment (PPE)

Mandatory PPE is required for some courses.

It is the responsibility of course participants to acquire their own PPE.
PPE requirements differ from course to course and participants should contact NHST prior to course commencment to check specific requirements.
 

All participants must comply with the minimm dress code which is:

  • No open footwear (e.g. thongs, sandals)
  • No singlets or tank tops or shoulder bearing clothing.
  • No ripped or torn clothing
 

TERMS AND CONDITIONS OF COURSE REGISTRATION, PAYMENTS AND REFUND POLICY

All course enrolments with New Horizons Safety and Training Services (NHST) are subject to the terms and conditions as set out below.
 

COURSE REGISTRATIONS AND PAYMENTS

NHST cannot reserve a placement in a course without the required course payment or course deposit fee for the associated course enrolment. A course deposit fees of $1500 is only required if the course fee $1500 or greater.
 

COURSE CANCELLATIONS/ AND POSTPONEMENTS BY NHST BEFORE COURSE COMMENCEMENT

NHST reserves the right to cancel or postpone any training program/ course at any time for the following reasons:
 
    • where there are insufficient numbers to warrant a class
    • weather conditions have affected the training environment to the point where it is unsafe.
    • unavailability of NHST trainers
    • the training facility has become unavailable for any reason

 

Any participant enrolled to complete a course which has been cancelled for any of the above reasons will be refunded full course costs including refund of any course deposits. Alternatively the participant can re-enroll to complete the same course at a future date or a course credit can be given to complete another course/s with NHST to the same value.
 

COURSE INTERRUPTIONS

In the case where a particular training course has been interrupted at any time after commencement due to:
 
    • bad weather
    • malfunctions or breakdowns
    • incidents of any kind that result in the temporary stoppage of training
    • the training facility becoming unavailable for any reason
 
If it is deemed necessary by NHST that the course cannot be completed in the allotted time, arrangements will be made for the course participant/s to complete the training at a later suitable time. If no suitable time can be arranged then a partial refund will be arranged based on the time and duration of the interruption.
Please Note: Full refunds will not be granted. Statement of Attainments and passports will not be processed or issued until courses are completed in full and final assessment(s) have been successfully completed where necessary.
 

CANCELLATION OF ENROLMENTS AND COURSE REFUNDS

Providing Notice to NHST of Cancellation

To cancel a course enrolment(s), participants must contact NHST by phone on (07) 4927 666; or in person.
As set out above, NHST will contact any participant(s) enrolled to a course cancelled by NHST prior to commencement for any reason as stated and arrange a course refund or re-enrolment into a future course.
 

REFUNDS POLICY

Participants that cancel their enrolment the following notice must be given to NHST to receive a refund or course credit which is as follows:
 

All Courses (excluding Machinery Courses)

  • Notice of cancellation must be given no less than 2 business days’ prior to the course commencement to receive a full refund of fees paid.
  • Notice of cancellation must be given no less than 1 business day prior to the course commencement to receive a course credit to the same value of fees paid.
  • Notice of cancellation which is less than 1 business day prior to the course commencement will receive No Refund or Course Credit.
  • No fees or payments will be refunded where the participant withdraws or cancels their enrolment after the course commencement dates.
  • A person with the required course pre-requisites can be substituted to complete the course in the event the original participant enrolled cannot complete the course for any unforeseen reasons. Notice of substitution must be provided no less than 1 business day prior to course commencement.
 

Machinery Courses (excluding Forklift and EWP)

  • Notice of cancellation must be given no less than 10 business days’ prior to the course commencement to receive a full refund of fees paid.
  • Notice of cancellation must be given no less than 5 business days’ prior to the course commencement to receive a course credit to the same value of fees paid.
  • Notice of cancellation which is less than 5 business days’ prior to the course commencement will receive No Refund or Course Credit.
  • No fees or payments will be refunded where the participant withdraws or cancels their enrolment after the course commencement dates.
  • A person with the required course pre-requisites can be substituted to complete the course in the event the original participant enrolled cannot complete the course for any unforeseen reasons. Notice of substitution must be provided no less than 1 business day prior to course commencement.
 
Note: In the event the participant is prevented from completing the course due to Personal Injury, Death or a Death in the immediate Family; a course credit may be granted if the relevant documentation is provided to the NHST (example: doctor’s medical certificate). No refunds will be given under these circumstances or any other circumstances.
 

THESE TERMS AND CONDITIONS ARE NHST POLICY.

THERE WILL BE NO NEGOTIATIONS ENTERED INTO.

 

PRIVACY DECLARATION

Personal information collected as a result of your enrolment will be used by NHST and the regulator for general participant administration, vocational education and training administration and regulation, as well as departmental planning, reporting, communication, research, evaluation, auditing and marketing. Only authorised departmental officers have access to this information.

Your personal information will be disclosed to Australian and State Government authorities and agencies as required by law. If undertaking an OH&S Prescribed Occupation course your personal information will be made available to Workplace Health & Safety Queensland.
 
The following information and documentation may be made available to your employer (by request); attendance, results of assessment(s), copies of statements of attainment/ completion and progress reports if they have provided the payment for your course. If you do not wish for this information to be discussed or released to your employer, please specify NO in Section 11. Records Release Authority on the Personal Details Form (Form 18), which is completed upon course commencement.

If you are under the age of 18 years your personal information, attendance details, progress and results may be disclosed to your parent or guardian.
By undertaking the courses with NHST, I consent to my personal information (first name, last name, date of birth, passport (license number’s) and endorsement expiry dates) being made available to third party organisations including the MI Skills Centre and other Registered Training Organisations for verification of competency completion only and no other purposes.
 
No further access to your enrolment information will be provided to any other organisation or persons without your consent or, unless authorised or required by law.
 

QUALITY POLICY STATEMENT

New Horizons Safety and Training Services is committed to providing our clients with the confidence that their quality requirements will be exceeded. This commitment is fundamental to achieving our own strategic objective to “Exceed Client Expectations”. We are committed to providing the highest possible quality training and assessment to our clients and any potential future clients.
 
New Horizons Safety and Training Services is committed to continuous improvement in quality and meeting our strategic objective. Continuous improvement is the objective and obligation of every New Horizons Safety and Training Services employee as quality is essential to the success of our business.
 
Employees of New Horizons Safety and Training Services will participate in the implementation of systems and play a proactive role in the continual improvement of our operations. The support of management and employees in honouring these commitments is a vital factor in ensuring the effectiveness of our quality system and reliability of our business.
 
New Horizons Safety and Training Services will provide the necessary technical resources to ensure that our quality system is continually reviewed for improvement and that New Horizons Safety and Training Services client objectives are exceeded.
 

To achieve the above, New Horizons Safety and Training Services will:

  • Set project objectives that exceed our client's expectations and specified requirements
  • Develop procedures and documentation that result in consistently high standards
  • Ensure compliance with legal and regulatory requirements
  • Monitor and manage the performance of subcontractors and suppliers
  • Encourage input and communication between management and employees
  • Implement planning, training, monitoring, inspection and verification systems

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New Horizons Safety and Training Services

Contact Details

188 East Street, Rockhampton Qld 4700
PO Box 9938, Frenchville Qld 4701

Ph: (07) 4927 0666
Fax: (07) 4927 0699

RTO Services

Provider of Nationally Recognised Training and RTO Services. Specialising in training courses for the mining & construction industries. RTO No. 31372